Refund

Refund Policy

Use this guide from Yankee Candle to review returns, exchanges, and refunds. This page applies specifically to yankerascandle.shop.

Our approach at Yankee Candle to order problems
Customers using yankerascandle.shop can rely on the following Yankee Candle guidance about order problems. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Yankee Candle: starting a request
The following starting a request guidance applies to the Yankee Candle storefront at yankerascandle.shop. A return or exchange begins when you, contact us at Support@Yankerascandle.shop before sending the item. Once the request is approved, Yankee Candle will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

condition of returns at Yankee Candle
Yankee Candle publishes this condition of returns guidance for customers using yankerascandle.shop. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Our approach at Yankee Candle to eligibility
The following eligibility guidance applies to the Yankee Candle storefront at yankerascandle.shop. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

exceptions at Yankee Candle
This exceptions section covers orders and visits through yankerascandle.shop for Yankee Candle. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

What Yankee Candle customers should know about refund timing
Yankee Candle publishes this refund timing guidance for customers using yankerascandle.shop. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

What Yankee Candle customers should know about support
For Yankee Candle customers at yankerascandle.shop, this section explains support. For return or exchange assistance, contact Support@Yankerascandle.shop or 3865032919.

Merchant Information
Business name: Yankee Candle
Brand name: Yankee Candle
Email: Support@Yankerascandle.shop
Phone: 3865032919
Physical address: 182 Back Cove Rd, Waldoboro, Maine, 04572, United States

Refund Timing, Return Shipping, and Cancellations

Once a refund is approved, we send it back to the original payment method within 5–10 business days. We cover return-shipping costs for both change-of-mind returns and returns involving damage, defects, an incorrect item, or a missing item. You may request cancellation before the order ships; after shipment, the return process in this Refund Policy applies.